Articles – True North

Stakeholders’ Needs, Wants and Expectations

Stakeholders can be defined as those individuals or groups that impact, or are impacted by, the operations of an organisation. Identifying stakeholders' needs, wants and expectations is necessary when designing and delivering solutions to satisfy stakeholders. There is often confusion, however, distinguishing between these three areas and, although stakeholders may have a loose sense of what they’re after, they are not always best placed to differentiate between a need, a want and an expectation – stakeholders often need to be [...]

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Meeting Agendas

An agenda is an often overlooked business tool. An effective and efficient meeting that achieves its intended purpose and delivers the outputs and outcomes sought requires planning, preparation and skill to design. Clarity of purpose, measurable walk-out aims, accurate estimates of time frames, careful preparation of pre reading material and coordinating the associated logistics all contribute to a well designed and facilitated meeting. So, give some careful thought to your next meeting - whether it's a two day marathon, or a [...]